Key Responsibilities

Operations & Project Leadership

1. Lead end-to-end client engagements, including operations projects, process improvement initiatives, and service transitions.
2. Ensure projects are delivered on time, within scope, and aligned with client objectives.

Process Improvement & Transformation

1. Apply Lean Six Sigma and project management methodologies to identify inefficiencies and implement process improvements.
2. Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.

Client & Stakeholder Management

1. Serve as a primary point of contact for clients, building strong and trusted relationships.
2. Ensure smooth day-to-day operations and proactively address client concerns and requirements.

Solution Design & Business Support

1. Support solutioning, proposal development, and business case creation for new and existing clients.
2. Collaborate with cross-functional teams to design scalable and efficient operational solutions.

Team Leadership & Knowledge Sharing

1. Mentor and guide team members, fostering capability development and best practices.
2. Act as a subject matter expert in operations, process improvement, and consulting delivery.

Qualifications

1. Education: Bachelor’s degree in Business, Finance, Risk Management, or a related field.
2. Background in insurance or financial services is highly preferred.
3. Certifications (Required)Project Management Professional (PMP)Lean Six Sigma Black Belt (or equivalent)
4. Experience: At least 10+ years of experience in US Property & Casualty or Employee Benefits insurance operations.
5. Minimum 5+ years of consulting experience, preferably within a Big 4 or similar environment.
6. At least 3+ years in operations management, with proven experience leading teams and delivering operational targets.
7. Experience in a BPO or shared services environment is an advantage.

Skills & Competencies

1. Strong analytical, problem-solving, and critical thinking skills
2. Excellent communication and client management abilities
3. Strong project and change management expertise
4. Proficiency in tools such as MS Office, SQL, Salesforce, Visio, and SAS
5. Highly adaptable, self-driven, and results-oriented
6. Strong collaboration and stakeholder management skills