Head of Customer Persistency

Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

AVP / SVP / Head / C-level / Executive

About the Role

We are seeking a Head of Customer Persistency to drive initiatives that improve policy retention, strengthen customer relationships, and increase customer lifetime value. The successful candidate will lead enterprise-wide persistency programs while ensuring operational efficiency and customer satisfaction.

Key Responsibilities

• Develop and execute customer persistency strategies.
• Lead policy retention and lapse prevention initiatives.
• Improve customer engagement through data-driven programs.
• Establish KPIs and monitor business performance.
• Collaborate with internal stakeholders to improve conservation processes.
• Lead and develop the conservation function.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, or related field.
• 10+ years of relevant insurance or financial services experience.
• 5+ years in a leadership role.
• Experience in customer retention, policy servicing, or insurance operations.
• Strong analytical and leadership capabilities.