Head of Insurance Customer Success

Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

AVP / SVP / Head / C-level / Executive

About the Role

The Head of Insurance Customer Success will lead initiatives that strengthen long-term client relationships, improve policy retention, and enhance customer satisfaction. This role combines strategic planning, operational leadership, and cross-functional collaboration to deliver measurable business results.

Key Responsibilities

• Develop customer success strategies focused on policy retention and client loyalty.
• Lead conservation and proactive engagement initiatives.
• Improve operational processes supporting customer servicing.
• Monitor KPIs related to retention, persistency, and customer satisfaction.
• Build and lead a high-performing customer success team.

Qualifications

• Bachelor's degree in Business, Insurance, Finance, Marketing, or related field.
• At least 10 years of relevant experience in insurance, customer success, customer retention, or client servicing.
• Minimum 5 years of leadership experience.
• Strong leadership, analytical, and communication skills.
• Experience in life insurance or financial services is highly preferred.