CMA Training & Capability Development Manager

Location: BGC
Work Setup: Onsite
Schedule: Monday–Friday
Shift: 8:00 AM – 5:00 PM

Job Summary

The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-building initiatives to support Customer Marketing Agreements (CMA) processes. This role focuses on strengthening functional expertise, driving process adoption, and enabling alignment across Sales, Finance, and Shared Services.

Key Responsibilities

• Act as a key liaison between Sales and Finance to ensure alignment on CMA processes and requirements
• Lead training needs analysis and develop structured learning programs for CMA and Sales teams
• Design, develop, and continuously improve training materials, playbooks, and self-service resources
• Deliver training programs using various facilitation methods (e.g., instructor-led, virtual, and self-paced learning)
• Drive capability-building initiatives to enhance process understanding and execution
• Lead communication and engagement initiatives to promote best practices and influence behavioral change
• Support accuracy and timeliness of CMA-related accruals and payments through effective training and process education
• Develop strategies to increase adoption and effective utilization of tools, systems, and resources
• Partner with cross-functional stakeholders on initiatives related to CMA process improvements
• Support change management efforts related to process, system, or policy updates
• Ensure compliance with internal controls (including SOX) and support audit requirements

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field
• Relevant experience in finance, sales operations, or accounting within a multinational environment
• Strong background in training needs analysis, curriculum development, and capability building
• Proven experience in stakeholder management and cross-functional collaboration
• Proficient in Microsoft Office applications
• Experience in ERP systems (SAP preferred); Vistex is an advantage
• Knowledge of Power BI is a plus
• Lean Six Sigma certification is an advantage
• Strong analytical, organizational, and communication skills
• Ability to simplify complex processes into clear and effective training content
• Ability to manage multiple priorities in a fast-paced environment