Proven expertise in leading operations within global shared services and BPO environments, with a focus on:

• Managing large, multi-country teams of 1,000+ employees
• Overseeing end-to-end Finance & Accounting operations, including Order-to-Cash (OTC), Procure-to-Pay (PTP), Accounts Payable (AP), and General Accounting (GA)
• Driving smooth process transitions and operational stabilization
• Delivering high-quality service performance, ensuring accuracy, efficiency, and SLA compliance
• Implementing process improvements, automation, and transformation initiatives
• Engaging with clients and stakeholders to maintain governance and operational excellence
• Achieving key operational outcomes, including employee satisfaction, retention, cost optimization, and productivity
• Administering service portfolios that directly impact revenue and profitability