Position Overview

We are seeking a detail-oriented and experienced US Benefits Specialist to join our offshore shared services center. In this role, you will be key in facilitating the end-to-end administration of Total Rewards programs—including medical, dental, vision, 401(k), leave management, and compensation initiatives—for US-based employees.

Working closely with US HR business partners, payroll teams, and external vendors, you will ensure seamless operations, regulatory compliance, and high-quality support across all benefit and leave processes.

Key ResponsibilitiesBenefits & Leave Program Administration

• Oversee daily administrative operations for US employee benefit plans, including medical, dental, vision, 401(k) retirement plans, and wellness initiatives.
• Process employee benefits lifecycle events, such as new hire enrollments, qualifying life events, employment status changes, terminations, and annual Open Enrollment.
• Administer end-to-end leave of absence cases, including FMLA, ADA accommodations, disability plans, paid family leave, PTO, and return-to-work protocols.
• Serve as the primary point of contact for employee and manager inquiries, delivering timely and accurate resolution of benefits, leave, and compensation questions.

Compliance, Data Integrity & Reporting

• Perform regular audits, data reconciliations, and system validations across HRIS, payroll, and third-party vendor platforms to maintain accurate records.
• Assist with regulatory compliance tasks and filings, including ACA reporting, non-discrimination testing, 401(k) audits, and related documentation.
• Ensure strict adherence to US labor laws, federal/state regulations, and company guidelines (including ACA, COBRA, FMLA, ADA, and HIPAA/PHI privacy standards).

Compensation & Organizational Support

• Support compensation administration efforts, including job evaluation, market pricing, salary benchmark analyses, FLSA classification reviews, and compensation reporting.
• Assist with Total Rewards integration activities for newly acquired practices and onboarded entities.

Process Improvement & Communications

• Create and update employee-facing communication materials, knowledge base articles, training guides, and job aids related to total rewards.
• Participate in workflow optimization, process automation, and continuous improvement projects within the shared services organization.

Qualifications & Key Requirements
Education & Experience

• Bachelor’s or Associate’s degree in Human Resources, Business Administration, or a related field (or equivalent practical experience).
• 3 to 5+ years of progressive HR experience, with a heavy concentration in US benefits administration, leave management, 401(k) retirement plans, and compensation.
• Proven track record of managing complex US leave programs (FMLA, ADA, short-term/long-term disability, state-specific leaves).
• Hands-on experience navigating and managing data within HRIS, payroll, and benefits administration systems (experience with systems like Paylocity is a plus).

Knowledge & Technical Skills

• Strong working knowledge of US employment laws, benefits regulations, and compliance standards (ACA, COBRA, FMLA, ADA, FLSA).
• Proficiency in Microsoft Excel (data analysis, formulas, reporting) and HRIS reporting tools.
• Solid understanding of protected health information (PHI) guidelines and best practices for handling confidential employee data.

Soft Skills & Work Style

• Excellent written and verbal English communication skills, with a strong focus on customer service and stakeholder management.
• High level of accuracy, attention to detail, and organizational skills to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to exercise sound judgment when managing sensitive HR issues.
• Willingness and ability to work a full night shift schedule from the Pasig office to support US operational hours.