Reservations and Ticketing Manager

Work Location: Makati
Work Schedule: Monday to Friday
Work Setup: Onsite

Job Summary

The Reservations and Ticketing Manager is responsible for overseeing airline reservations, ticket issuance, rebooking, and travel coordination while ensuring high-quality service delivery and operational efficiency. The role also involves managing travel consultants and maintaining strong supplier relationships.

Key Responsibilities

• Oversee reservations, ticketing, and travel documentation processes
• Ensure accurate and timely issuance of airline tickets and travel itineraries
• Manage complex and executive travel bookings
• Supervise travel consultants and operations personnel
• Coordinate with airlines and travel partners regarding schedules, fares, and travel concerns
• Handle escalations, cancellations, and client concerns efficiently
• Monitor operational productivity and service quality standards
• Identify opportunities for process and workflow improvements

Qualifications

• Bachelor’s degree in Tourism, Hospitality, or related course
• Strong background in reservations and airline ticketing operations
• Experience using Amadeus, Sabre, or related booking platforms
• Leadership and team management experience
• Strong organizational and multitasking skills
• Experience handling corporate travel accounts is an advantage