Accounts Receivable Senior Specialist (Collections and Disputes)

  • Taguig, Metro Manila, Philippines
  • Full-Time
  • On-Site
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Job Description:

Accounts Receivable Senior Specialist (Collections and Disputes)
Taguig | On-site | Monday to Friday

About the Role

We are seeking an experienced and driven Senior Manager – Collections & Disputes to lead a high-impact team within a global Shared Service Center environment. This is a unique opportunity to shape and optimize end-to-end collections and dispute processes supporting the Australia & New Zealand business region.

In this role, you will be at the forefront of service excellence, stakeholder engagement, and continuous improvement, while building a high-performing team and driving operational success in a fast-paced, multinational setting.

What You’ll Do

  • Lead and develop a high-performing Collections & Disputes team, fostering accountability, ownership, and growth

  • Oversee end-to-end operations, ensuring efficiency, accuracy, and service excellence

  • Monitor performance through KPIs and metrics, driving continuous improvement initiatives

  • Act as the key escalation point for complex or sensitive issues

  • Build strong relationships with internal stakeholders and external partners

  • Support process transitions and migrations into the Shared Service Center

  • Ensure compliance with internal controls, SOX requirements, and regulatory standards

  • Drive a culture of continuous improvement and operational excellence

  • Support monthly and annual financial closing activities

What We’re Looking For

Education & Qualifications

  • Bachelor’s degree in Finance, Accounting, Business Administration, or related field

  • Strong proficiency in MS Office and ERP systems (SAP preferred)

Experience

  • 5–7 years of experience in a multinational or Shared Services environment

  • 3–4 years of team leadership experience, with a proven ability to inspire and engage

  • Experience in process improvement and transformation initiatives

  • LEAN Six Sigma certification is a plus

  • Familiarity with Salesforce and/or Genesys is an advantage

Skills & Competencies

  • Strong communication and stakeholder management skills

  • Excellent analytical and problem-solving abilities

  • Highly organized with strong attention to detail

  • Ability to prioritize, multitask, and meet deadlines

  • Customer-focused mindset with a passion for service excellence

  • Collaborative team player with strong networking skills