Customer Service Representative

  • Cebu City, Cebu, Philippines, Philippines
  • Full-Time
  • On-Site

Job Description:

Key Responsibilities

  • Respond to customer inquiries regarding products, services, accounts, or general information.

  • Resolve customer concerns, complaints, and service requests in a timely and professional manner.

  • Document customer interactions, issues, and resolutions in the system.

  • Provide accurate information and guidance to customers following company policies and procedures.

  • Escalate complex issues to appropriate teams when necessary.

  • Meet performance metrics including quality, productivity, and customer satisfaction targets.

  • Maintain customer confidentiality and comply with data privacy standards.

  • Support sales, retention, or technical support functions depending on business needs.

Qualifications

  • High school diploma or equivalent; college degree is an advantage.

  • Experience in customer service, call center, or BPO environment is preferred but not required.

  • Strong verbal and written communication skills.

  • Basic computer navigation and typing skills.

  • Ability to handle multiple tasks and work in a fast-paced environment.

Skills and Competencies

  • Customer-focused mindset

  • Problem-solving and critical thinking

  • Active listening and empathy

  • Time management and adaptability