Travel Services Manager

Work Location: Makati
Work Schedule: Monday to Friday
Work Setup: Onsite

Job Summary

The Travel Services Manager is responsible for overseeing travel operations, client servicing, and booking coordination to ensure efficient and high-quality travel solutions for customers. The role requires strong operational management, team leadership, and travel industry expertise.

Key Responsibilities

• Oversee daily travel service operations including reservations and ticketing
• Ensure smooth coordination of local and international travel arrangements
• Handle VIP, corporate, and urgent travel requests
• Build and maintain relationships with airlines and travel partners
• Supervise and support operations and travel consultants
• Monitor service quality, turnaround time, and operational efficiency
• Resolve customer concerns and operational issues effectively
• Recommend and implement operational improvements

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or related course
• Experience in travel agency operations and customer service
• Familiarity with Amadeus, Sabre, or related booking tools
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Experience in corporate or executive travel arrangements is an advantage