Senior Manager, Insurance Conservation

Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

AVP / SVP / Head / C-level / Executive

About the Role

The Senior Manager, Insurance Conservation is responsible for leading customer retention initiatives, improving policy persistency, and ensuring operational excellence across conservation activities. This role plays a key part in preserving revenue and enhancing customer experience.

Key Responsibilities

• Manage policy conservation and customer retention programs.
• Oversee lapse prevention and policy reinstatement initiatives.
• Track conservation performance and identify improvement opportunities.
• Collaborate with cross-functional teams to optimize processes.
• Lead a team responsible for client engagement and conservation operations.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 8-10 years of experience in insurance operations or customer retention.
• At least 5 years of leadership experience.
• Strong knowledge of insurance servicing and policy administration.
• Excellent people management and problem-solving skills.