Our client, a leading global organization, is seeking an Accounts Receivable Officer. This role is responsible for independently managing a dedicated portfolio of customers, driving service excellence, and executing strategic collection activities. The successful candidate will focus on minimizing financial risk while delivering exceptional customer service and fostering continuous process improvements within the finance operations domain.

Key Responsibilities

Portfolio & Financial Management

• Active Portfolio Management: Independently oversee daily tasks for an assigned customer portfolio, utilizing detailed financial analysis to monitor account health and ensure targets and performance metrics are consistently met or exceeded.
• Risk Mitigation: Proactively diminish bad debt risk by driving the collection of all receivables and assisting with order management workflows as required.
• Critical Escalation: Identify and immediately engage management regarding significant account deterioration or high-priority disputes that pose a potential risk to the organization’s financial position.

Service Delivery & Stakeholder Engagement

• Query Resolution: Ensure customer queries received through various communication channels are handled in a timely, professional, and efficient manner.
• Collaborative Support: Actively participate in customer meetings and collaborate with internal stakeholders to resolve complex disputes and improve overall collection outcomes.

Operational Support & Excellence

• Financial Closing: Support monthly and annual closing activities to ensure the timely and accurate finalization of financial records.
• Process Optimization: Proactively identify and implement solutions focused on continuous process improvement within the collections and disputes lifecycle.
• Documentation & Knowledge Sharing: Assist in training initiatives, maintain up-to-date Standard Operating Procedures (SOPs), and ensure all portfolio-specific handbooks are current.

Requirements

Education & Experience

• Education: University Degree or equivalent in Business Administration, Economics, Finance, or Accounting.
• Professional Tenure: Previous work experience in a multinational environment, specifically within Finance or Accounting, is highly advantageous.
• Process Improvement: Demonstrated experience in developing and implementing solutions with a focus on operational efficiency.

Technical & Functional Skills

• ERP Proficiency: Essential experience with ERP systems (preferably SAP) and intermediate proficiency in system navigation.
• Software Mastery: Above-average knowledge of the Microsoft Office suite.
• Customer Management Tools: Experience with Salesforce, Genesys Telephony solutions, or similar customer-centric platforms is preferred.
• Language Skills: Fluent written and verbal business communication skills in English.

Core Competencies

• Analytical Thinking: Ability to analyze financial data and account trends to drive informed collection decisions.
• Relationship Management: Strong skills in collaborative influencing and building cooperative working relationships across functions.
• Financial Governance: Solid understanding of finance operations, accounting principles, and process excellence frameworks.