Job Title: Healthcare Support Associate 

• Position: Customer Service Representative
• Work Location: Bacoor, Cavite
• Work Setup: Onsite
• Shift: Night Shift
• Experience: Fresh graduates are welcome; 3–6 months of BPO experience preferred
• Preferred Background: Healthcare BPO, but applicants from any LOB are encouraged to apply

Job Summary

We are looking for Healthcare Support Associates to join our growing healthcare operations team. In this role, you will provide administrative and customer support services to patients, healthcare providers, and internal teams. Responsibilities may include appointment scheduling, patient pre-registration, insurance verification, financial clearance, and other healthcare-related administrative tasks. The ideal candidate has experience supporting a healthcare account in a BPO setting and is committed to delivering exceptional customer service while ensuring accuracy and compliance.

Key Responsibilities

• Handle inbound and outbound calls related to patient appointments, registration, insurance, and financial inquiries.
• Schedule, reschedule, or cancel patient appointments as needed.
• Complete patient pre-registration by verifying demographic, insurance, and medical information.
• Verify insurance eligibility, benefits, and obtain required authorizations when applicable.
• Assist patients with financial clearance by reviewing coverage, payment responsibilities, and available payment options.
• Accurately update patient records and document all interactions in the appropriate systems.
• Coordinate with healthcare providers, insurance companies, and internal departments to ensure timely resolution of patient requests.
• Maintain compliance with HIPAA, company policies, and healthcare regulations.
• Meet established productivity, quality, and customer service metrics.
• Perform other administrative and healthcare support duties as assigned.
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Qualifications

• Open to fresh graduates of any course.
• Candidates with 3 to 6 months of BPO experience in any line of business are welcome to apply.
• Healthcare BPO experience is an advantage.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Willing to work onsite in Bacoor, Cavite.
• Willing to work on a night shift schedule, including weekends and holidays as required.
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Interested applicants are encouraged to submit their applications!